It's not that you were away. It's that the site gave them no way to ask a question and get an answer.
What it's costing you
- The lead you never knew you had. No missed call, no email — they just left.
- The ones who do fill in the form wait twelve hours for a reply and take the first other answer they get.
- Simple questions — "do you do X", "are you open Sunday" — go unanswered and cost you the job.
What Northic does about it
- Answers visitors on your website at any hour, using only what you've written — and says it doesn't know when the answer isn't there.
- Never guesses. Refunds, complaints, anything urgent, anything about price: those come straight to you, the first time they're mentioned.
- Messages you the moment somebody is waiting, with the conversation, and follows up once if the question is still sitting there.
Doing it yourself: A contact form and a fast reply in the morning is the honest alternative. It loses the ones who won't wait.
Questions people ask
Will it make things up about my business?
No. It answers only from what you've written down, and hands anything else to you. An invented answer is worse than none, and it's built to know that.
Does it work on Facebook or WhatsApp?
Not yet. It works on your website — the page we host, or your own site with one line added.
What does it do with a complaint?
Nothing on its own. A complaint, a refund, anything urgent is passed to you the first time it comes up.
Is this happening to you?
Northic reads your website, your Google listing and your reviews and tells you where you stand.
Free. Two minutes. No card, no account, no call. You'll get a score out of 100 and the three biggest things wrong.